Customer Story

Sailor’s Thai:
A modern POS for a legendary restaurant

It’s hard to put a number on things but if we can’t balance our tills to the cent every night then it’s a strange situation. Accuracy now is very, very close to 100 percent. I don’t have any of those sorts of concerns at all anymore

Jason Tait, Owner of Sailor’s Thai, Sydney

iPad POS | Sailor’s Thai

About Sailor’s Thai

Sailor’s Thai is an institution in Sydney. Founded by world renowned chef David Thompson in the mid 1990’s, the restaurant, together with its sister venue Sailor’s Thai Canteen, has an excellent reputation both in Sydney and beyond.

Business Goals

Although the product that the restaurant produced was exceptional when new owner Jason Tait took over the business in 2011, the legacy point of sale system that came with the business was not. With over 20 years’ experience in the IT industry, Jason knew that he needed to update the system to one that was far more advanced and robust.

Sailor’s Thai required a solution that could completely modernise and improve its point of sale processes. The solution needed to be intuitive, reliable and robust enough to manage the fast-paced nature of the Sailor’s Thai Canteen, and intelligent and comprehensive enough to meet the demands of the Sailor’s Thai dining room from both a front and back of house perspective.

The Revel Solution

The legacy POS technology that Sailor’s Thai was using prior to Jason taking the reigns comprised of digital cash registers. Given Jason’s background, he knew that he could run his new business far more efficiently with a more modern set-up and reached out to Revel to help digitally revolutionise Sailor’s Thai.

Why Revel

“From the word go, Revel has been fantastic. Being in the cloud means that I can sit at home with my laptop and have a look at how the night is going; I look at it several times a night just to know how things have gone, see when we’re busy and when we’re not, see what products are selling and which ones don’t sell.

“Revel’s been very good to us. They’ve added loads of features over time that weren’t there originally which has been great. I’ve seen Revel change in the few years that I’ve been a customer and we couldn’t ask for anything else in the product. It’s all there.”

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