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Revel’s speed allows our staff to engage on a more personal basis with our customers and not worry about the transaction. The roaming iPads have also helped us with upselling as they allow us to seamlessly take customers from the dining experience through to our retail offering, therefore facilitating a combined sale
Michael O'Brien, Retail Director, Handpicked Wines

About Handpicked Wines

Handpicked Wines is a young, award-winning Australian wine company that has brought a world of wine together under one label. Comprising vineyards across Australia and beyond, each region and grape variety has been ‘handpicked’ by the company’s wine makers to create a portfolio of wines that best represent the terroir of each region.

Twice named a 5 Star Winery in the prestigious James Halliday Wine Companion and a Double Gold Medal Winner at the San Francisco International Wine Competition in 2016, Handpicked Wines has cemented itself as premium, yet accessible wine brand. Located in the Central Park precinct in Chippendale, Handpicked Wines Cellar Door is the culmination of an 18-month journey to create a sensory and educational space for Sydneysiders to enjoy a curated cellar door experience in the heart of the city.

Business Goals

With extensive experience in the Australian retail sector, Retail Director of Handpicked Wines, Michael O’Brien, knew that he needed a robust Point of Sale solution to cater to the complex nature of the Handpicked Cellar Door concept. Comprising three different core sectors: retail, wine tasting, and table service, the business required a POS that could deliver an accurate way of measuring and reporting on inventory and sales across each department. In addition to a robust system, Michael also required a solution that was fast and easy to use so his staff could concentrate on the things that really matter: the customer experience.

The Revel Solution

Handpicked Cellar Door is fast becoming a go-to destination for locals and tourists alike. The business has ambitions to expand its footprint by opening more locations across the country and Revel is ready to help them scale when they do.

Why Revel

“One of the benefits I see going forward with Revel is our expansion plans. As we grow our retail footprint, we know Revel will allow us scalability across all formats. I cannot recommend Revel more highly, and am thrilled to have them as our POS partner in this journey.”